Category Archives: Service Standards

LUCAS Customer Detective Work

One might say the most challenging part of being an automotive service technician at Craig's Car Care Inc in LUCAS is diagnosing a problem before it can be fixed.Cars in TX are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.Let us at Craig's Car Care Inc introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.We start with the detective basics: What, Where and When. Play along with me; You come in to Craig's Car Care Inc and your car is making a funny sound... Q: Where's the sound? A: Around the right front wheel. Q: What kind of sound? A: Kind of a c ... read more

Speak Up: Talking with Your Craig's Car Care Inc Service Advisor

About 80% of the vehicles on LUCAS roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in TX. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons LUCAS drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a problem, w ... read more

Arrive Alive in LUCAS

We've all seen drivers do crazy things while driving to or from LUCAS. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on TX roads.The truth is that all of us are distracted when we drive. Unfortunately, traffic, road construction and other external factors are beyond our control. The distractions inside our car, however, are things we can often control.Here's some things that'll give you more control in your car, and help keep your attention on the roads around LUCAS. LUCAS drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player. LUCAS drivers who are 20 to 29 are more distracted by passengers in the car, including small children. Those over age 65 tend to be more distracted by objects or events that are outside of the vehicle. Other factors like fatigue, stress and lack of sleep make it harder to pay attention to dri ... read more

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