Category Archives: What Customers Should Know

Singing a Different Tune (Up) (Tune Ups)

Engines required a lot more maintenance in earlier times.  You'd have to have your spark plugs, wires, rotors, caps, distributor points, fuel and air filters changed periodically.  There were mechanical adjustments of a vehicle's timing, dwell, spark gap and idle mixture, too. Unless you like to tinker with old cars, a lot of those terms won't mean much to you.  That service was called a "tune up" back then, and you can see why.  But now, computers have reduced the number of maintenance items, and a tune up is a whole lot different than it used to be.  In fact, in some vehicle service facilities, that term is also a thing of the past.  A tune up of today would more accurately be called simply periodic maintenance. Now, most vehicles still have spark plugs and wires, fuel filters, air filters and PCV valves, and they should be inspected tested and/or replaced at regular intervals.  Your vehicle's manufacturer has made recommendations on how often that ... read more

"Current" Affairs (Blown Fuses)

You may be driving along and find that suddenly your radio stops working.  There are no numbers on the display.  Then when you get home, you notice the garage door opener doesn't do a thing when you press the button. Hmm, this was working just fine this morning.  Are the two problems somehow related?   No, your vehicle doesn't need an exorcism. This has all the signs of an electrical issue, and when you experience symptoms like those, you've probably blown a fuse.  Most vehicles have fuses just like most houses have circuit breakers (some houses still have fuses). They cut the power when it reaches a pre-determined threshold that could cause major damage if it was allowed to continue.  You might say fuses take one for the team. Most modern automotive fuses are plastic with a thin strip of metal in them designed to melt when a calibrated amount of power passes through.  The philosophy is it's better for an inexpensive fuse to be destroyed than your sou ... read more

Clean Slate (Protecting Vehicle's Finish)

Winter is one of the hardest times to keep your vehicle clean. But did you know neglecting to wash your vehicle in winter could cost you a significant amount of money in the long run? Here's why. Many areas deal with snow and ice in the winter, and the salt and sand that are used to keep the road surfaces from being slick are also super corrosive to a vehicle's metal body and undercarriage.  That includes all the parts underneath that can be splashed with brine, saltwater and other road debris.  Winter is also tough on vehicles where there isn’t snow, sometimes from ocean salt or winter's extra humidity and rain.  If you have any breaks in your vehicle's paint, whether it be from a little fender bender or a stone chip, that corrosive winter moisture can get through those cracks and start eating away at the metal underneath.  If you can, you should get any dents or damage fixed as soon as possible so your vehicle has a protective layer of paint between road che ... read more

Wasteful Thinking

With the weather getting colder, you might be tempted to start your vehicle up, let it idle for 15 or 20 minutes and then get in the nice, cozy cabin.  Some vehicles offer remote starting that let you do that from the comfort of your home or apartment.  But is letting your vehicle idle like that good for it? Manufacturers say it doesn't harm the vehicle.  They say it's because modern vehicles are made differently from those in the past.  Just about all newer vehicles employ fuel injection which uses computers to adjust the amount of gasoline that goes into the cylinders.  The engine gets only the fuel it needs, taking conditions into account. Older vehicles, on the other hand, used to use carburetors.  When you started a cold engine, the carburetor wasn't able to adjust the gasoline amount depending on conditions.  Some of the gasoline would mix with oil and the pistons wouldn't get the same lubrication as they would with undiluted oil. So yes, you ca ... read more

THE IMPORTANCE OF VISIBILITY (Cleaning Vehicle Glass)

We've all been through it. The vehicle ahead of us kicks up mud, slush, snow or salt on our windshield and we can't see a thing.  And not being able to see a thing when we're driving?  Not a good thing. Debris on a vehicle's glass can be blinding when driving directly into the sun.  And other things can ruin visibility: scratches on the glass, fogged windows, mineral deposits.  So lets make one thing clear:  Your windows.  Here are some tips. Number one rule, don't use abrasives on glass. That means no gritty cleaners that are made for metal.  Avoid at all costs those dark green abrasive pads on some kitchen sponges that are made to clean metal pots and pans UNLESS the manufacturer specifically says they can be used on glass. Use the appropriate cleaner for the substance that's being cleaned off. Special automotive glass cleaners are available, and your Craig's Car Care Inc service advisor can make recommendations. Vinegar can work wonders. Sometimes ... read more

To Fix or Not To Fix: That Is the Question.

No matter what vehicle you drive, when certain things break, you have to make a decision.  Should I get it fixed now, later or never?  Air conditioning is one of those things.  You can certainly live without air conditioning, but it sure is nice to have on a sweltering day. Let's say your air conditioning breaks in the fall and you live in a climate where it gets quite cold in the winter.  Should you get it fixed now, wait until spring since it won't get warm until then or maybe not get it fixed at all? That can be a tough decision.  There are several reasons air conditioning in vehicles break.  One is fairly simple: It could be an electrical problem, perhaps a relay or solenoid is not turning on the system.  It's also a fairly inexpensive repair and doesn't require hours of labor. Or, the problem is that the coolant has leaked out.  Your service facility can find the leak and replace the parts that are leaking.  With a refrigerant recharge ... read more

Make your Service Visit at Craig's Car Care Inc a Good One

Most people don't love going to get their vehicle serviced, but it's one of those things you just have to do. So you might as well get the most of out of it. There are some steps you can take that will likely help you get the best results possible. For one thing, it's important to describe your problem (or problems) to the service advisor accurately and clearly. If your vehicle is making a noise, for example, take time to really listen to it and think of the best way to describe it. Does it increase in speed when you go faster? If you feel a vibration somewhere, where in the vehicle does it seem to originate? Some service advisors recommend writing things down. That way the driver won't forget any important clues that could lead to a successful resolution of the problem. Another thing is to make sure your vehicle is cleaned out and free of junk. That way the technician can access those nooks and crannies where some vital components may be. If your vehicle is full of strollers, boxes or ... read more

When "Oh, no!" Turns Into, "All right!"

Things we don't expect happen to our vehicles. And let's face, no one really wants to spend money on an unexpected repair. But if you are putting off going to your vehicle repair facility because you're dreading bad news, you might just be putting off some good news. There was one minivan driver who'd had the same van for years and never had a problem with the power sliding doors.  Then one day, the electrical switches in the door pillars stopped working.  The key fob would still open them, but the door switches wouldn't do a thing. Of course, the van driver feared the worst: an electrical problem, a major computer failure, mice chewing up the wires.  So, he put off going into the repair facility for a couple of months.  One day, it was time for his regular oil change and the service advisor asked him if there was anything else going on with the van.  The owner mentioned the door problem but said he didn't want to spend a fortune on it. He waited for his van, a ... read more

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