5

5

Really have confidence in their quality of work. Would def recommend.

2

I had them change my brake pads and they turned my rotors. They did the work on the car fine and the labor costs are fair, but they significantly mark up the cost of their parts. They get all of their parts from Napa auto and they almost double to cost. $70 retail cost for brake pads they charged me $130 for them. And if they have a deal with Napa auto parts they are probably not paying retail. I would have been better off buying all the parts myself. When asked about this they didn’t care, I think they assume people don’t look and where they are getting theirs parts and take advantage of that. I would hate to see how much they mark up the costs of other parts.

Good morning Tristan, Thank you for the feedback and that the brake work was done fine, our entire team takes great pride in providing a very high level of service. I am sorry you felt we did not care about your concerns and that is the furthest from the truth and not how want anyone to feel. Please accept my apologies for this. I will work on doing a better job of teaching the team to better understand where the clients’ money goes so, they can be better prepared to answer these types of questions. In speaking to the team, they just did not understand or know about all the back-end cost, as that is not their job to pay bill for the many costs that are associated with running the business. First and foremost, we use the absolutely best new parts available that we can source. I am so glad you asked this great question on why parts are sold for more than they cost I would like to answer this question for you. For the parts the industry does sell the parts for more than they are paid for. The cost is used to pay for the additional services our clients ask for us to provide. With sampling the industry our business model puts the parts that are sold for more than they cost the business at about the middle of the pack and we are sure that our business provides far more services and values than most others. A few things that the money from the parts sales is used for that our clients regularly ask us to do for them are: 1. The ride share service (LYFT) we provide and do not add additional chargers for. 2. A pickup and delivery service for our clients’ vehicles 3. A Shuttle service to provide our clients and their families transportation to and from the shop. 4. Our complimentary loaner vehicles for our clients to use while they are having us service their vehicles. 5.Complimentary snacks and drinks while at our service facility. 6. Our 3 year/36,000 miles parts and labor warranty. 7. The actual cost of the part I am sure I am forgetting something as I write this. I think you can agree all these things cost a significant amount of money to provide for the upfront cost of the actual service and products, plus the back-end cost of vehicle insurance, fuel, additional manpower, taxes and so on. The only other income for the business is the labor and as I am sure you already know it is used to pay the employees, their taxes that the business is responsible for, rent, all the utilities, the up keep cost for the business and yes, a profit for the business for replacing worn out equipment, health insurance and so many more things like to keep up with future cost of training and so much more. More than 78% of our clients regularly use theses and 97% our client base wants us to provide these services. Thank you again for sharing your concerns with us. We appreciate your business and look forward to being of service in the future. Craig

- Craig's Car Care
5

Fast, friendly service. Been in business a long time and it shows . Clean facility and free snack bar. No competition folks!! And also, thanks for getting that 8 foot snake away! Folks, if you need pest control, Craig is your guy! Fyi....check out the mustache.....lol. Love from the Mailman

Good Morning Bentley, Thank you for the wonderful review and choosing us to service the brakes and replace the oil and oil filter on your Hyundai Santa Fe. We appreciate the opportunity to serve you and earn your business. It is the mustache that scares the snakes away :) LOL.

- Craig's Car Care
5

Thanks again for the recent service of my 2 vehicles. I've been going here for about 8 years and have nothing but positive things to say. My Honda Odyssey and Nissan Xterra have been running great. Thanks for your professionalism and quality of work. I never feel pressured to get all suggested work done each visit and you always complete the repairs on time using only high quality parts.

Good Morning Jodie, It is our pleasurer to be of service and we are proud to be your service professionals. We greatly appreciate your review and your business. :)

- Craig's Car Care
5

Nice, wonderful, homely experience, my car was thoroughly examined and detailed results of the condition of the car and what’s going to be the cost of the repair was sent promptly and I got everything fixed earlier than I expected. Good customer care, this is my first time at Craig’s Car Care snd I’m not disappointed. Thanks for fixing my car in good time.

Good Morning Tayo, Thank you for the wonderful review about the service work for the VW Beetle. It was our pleasure to be of service and we appreciate your business.

- Craig's Car Care
5

Brand new to the area - a/c went out on van on a trip over to magnolia - Craig’s got us in diagnosed and fixed the problem and I didn’t have to wait on Honda 1/2 week for an opening - so pleased I dropped off my accord for service when I picked up the van and knocked out same day.

Good Morning Nathan, Thank you for the great shout out and for your business. It was our pleasure to be of service for both the Hondas.

- Craig's Car Care
5

4

5

I usually hate taking my car into a repair shop because I always feel like most places will try to add on costs or talk me into additional repairs that are not really needed. That was not at all what I experienced at Craig’s Car Care. They thoroughly inspected my car and let me know exactly what needed to be done to fix the issues. They even had my car on and the fixed AC going for me when I arrived to get the car! I will for sure take my next repair job back to Craig’s!

Good Morning Jamie, Thank you for the very kind words, we do appreciate you and your business. Our goal is for a well cared for vehicle and our clients to be completely satisfied. We look forward to being of service in the future. Thanks again and have a great day. :)

- Craig's Car Care
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