I'm a disabled USMC Vietnam vet, wounded in Vietnam and now dealing with Stage 4 Melanoma. My son and I flew from Oregon to pick up the van I won on eBay, from a person in Frisco, TX. The owner dropped the van, keys and signed title off at the hotel I was staying at, before I arrived, without ever meeting with me and going over the van, for our ride back to Oregon. It turned out that the van had both front tire stem, battery and steering column issues, along with no heat at all, just to name a few. These problems were never mentioned in the eBay listing. So, after calling for a tow, because the van was not driveable, it was towed to Craig's Car Care (CCC). The men at CCC were able to replace the front 2 tire stems, steering column and battery, so we could begin our drive back to Oregon. Because there was an electrical short, I had to remove the plus cable from the battery at night when we checked into a hotel. We were truly stuck as I couldn't drive the van in its condition as it was. The guys at CCC did a fine job with the steering column, tires and battery, to where I could carefully and slowly drive the van home. I must say that, other than the seller of the van, who lives in Frisco but is from New Hampshire, everyone else I met in Texas were very supportive and helpful to me as I was in a very difficult situation. This van was purchased to be the vehicle that would help bring local veterans to the VA hospital in Portland for our scheduled treatments. It still needs more repairs done to it to safely drive on the road, but we never could have made it back to Oregon without their assistance. When I needed help they came through for us in a big way. Now all I can try to do is to seek legal measures against the seller/owner. I'll always be grateful for Craig's Car Care for helping us in a very difficult situation. They were True Professionals. John McDonnell, Depoe Bay, Oregon.
Good morning John, thank you very much for the wonderful review. It was truly our pleasure and honor to help be a part of helping to get you your son and the van safely back home. We greatly appreciate your business and more importantly your service and sacrifice for our great country. Also our warranty goes with you all the way home through the Napa Auto Care system if you should ever need help in that area. Please don't hesitate to ask if we can ever be of assistance in any way. Thanks again and God bless. Signed Craig, Tina, Matt, Thad, Jaime,Brian, Robert, Markle
- Craig's Car Care