3

My check engine light was on, dealer quoted me to fix the problem for $2,650. They were unable to give me a quote without letting them to do a diagnosis, the result was same - timing chain and the tensioner. They advised me to do a oil change to see if it fixes the problem. It doesn’t work. They quoted me to change out timing chain, water pump etc and the cost is atleast 4,000 plus. I think the oil change was a waste, anyway they tried, I got to say they did a thorough job for the inspection of the car with pictures for $200 plus, but i am not going to spend more than $4,000 if they aren’t sure the problem

Good Morning Vincent, I am responding to your review here and will try and call you again to discuss this. Had you told us you went to the dealer for a first opinion we could have approached this differently as far a s the testing went. You had said you went to a parts store and they said they thought it was a timing chain. The training of a dealer diagnostic tech and the training of a parts store tech are vastly different jobs and training when it comes to diagnostics testing services. We were very open an honest with you for the steps to cover first before suggesting such a major repair like a timing chain that cannot be easily seen without substantial engine disassembly. With the oil change sticker on your windshield indicating the last oil and filter service was done 06/08/2017 at 107956 and todays date of 02/19/2019 with a mileage of 129442 or 21,486 miles overdue for service and the oil in your engine was well over a quart low, replacing the oil and filter made perfect sense since the variable cam timing codes are directly affected by oil pressure and clean oil that will not sludge up and clogged up the small screens in the variable cam timing solenoids that effect the same codes your car has. When we were quoting the price I heard Matt say that $4000.00 was worst case scenario to change not just the timing chain and tensioner but all 3 timing chains and tensioners seals, water pump and any other moving parts that were in this location while the engine was apart for no additional labor, this makes sense for an engine with well over 100,000 miles on it ,and it could come down from there. In the past 23 years I have owned Craig's Car Care and the additional 10 years I had in the industry before I owned my own shop, I had found customers always preferred to know the worst-case price and are always grateful and happy when the final repair bill is less than quoted. I am sorry we were not able to completely satisfy you as this is our goal. I do wish just filling the oil back up to the correct level and having that clean oil and a new filter would have fixed the problem. Thanks again for sharing your thoughts and I will try to reach out to you today. Our job is to provide the customer with the complete picture and all the information the car tells us it needs and the factory recommended service due, then present the customer with all the information. The choice is 100% up to the customer if they wish to invest money into their vehicle. Craig

- Craig's Car Care
5

Very reliable shop, and very honest. I have come here for each of my cars and horse trailer, and I’m always impressed by their willingness to go above and beyond. I won’t go anywhere else!

Hi Heather, Thanks for the trust you have shown us and letting us service your trailers and the Dodge ram 2500 .

- Craig's Car Care
5

The work was done quickly, professionally and as explained. Thanks. John

Thank you John for letting us get you back on the road. It is great to see the F150 still going strong.

- Craig's Car Care
5

I wouldn't bring our cars anywhere else..

Hi Paul, Were glad we can be your reliable one stop shop and only automotive service provider.

- Craig's Car Care
5

I have been going to Craig's since the late 90's. They have always been professional and stand by their work. On one occasion I had a repair that broke again due to a faulty part. Craig's repaired it again at no cost to me. It is they kind of honesty and integrity that keeps me coming back.

Thank you Charles for the friendship and trust over the past 20+ years. Craig

- Craig's Car Care
5

We've been coming the Craig's for years. Always honest and the work is done right the first time, You guys are great. Thanks Bill

Thank you Bill for your years of trust in us and allowing us to serve you.

- Craig's Car Care
5

As always awesome work, courteous service and a fair price!

Good Morning Samir, Thank you for the great feedback , we are dedicated to your complete satisfaction and to keep the Lexus reliably on the road for years to come.

- Craig's Car Care
5

Y’all always do a thorough job that I can trust. Thanks again.

Thanks Howard for your trust in us and letting us keep the Chevy 1500 pick up in tip top shape. Really a great truck!

- Craig's Car Care
5

Knowledgeable and honest with a reasonable warranty on their work. In other words, I won't go anywhere else for repair work!

5

These guys are legit. They do good work with a quick turn around. Everything was discussed up front before work was done and they even followed up a few days later to make sure I was satisfied. I recomend them.

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