5

Outstanding attention to detail. They go above and beyond to ensure you can see exactly what is wrong with your car.

5

Excellent front brake service while placing my health as a priority. Thank you for honoring a previously provided estimate & providing a First Responder discount.

2

I went to Craig’s Car Care with a dying battery, expecting a free battery check to confirm my beliefs and then purchase a new one. 5 hours later I called to check on my vehicle and was told the total charges were almost $300 to replace it. The battery was $165 and I was charged an additional $100 for what they called an electrical test of my whole system. Makes you go hmmm!

Good Morning Chanda and Antonio We greatly appreciate your business and reaching out with your concerns in I was responding to reviews and saw yours at 2 stars and wanted to see if we can speak and discuss this last visit. When we build our relationships with our clients as we have been doing for the past 24 years we always want our clients to be completely satisfied and strive to achieve this before, during and after services are complete. We ask our clients that are not 100% satisfied to please contact any member of our team so we can address it right away by speaking to us in person or a phone call or even an e mail or text. I am sorry we were not able to accomplish this on the service of the Acadia. I have listed relevant items below with the review it's self where trust looks to be in question as well a clear understanding for the reason that $100.00 was necessary to properly service the vehicle. Our goal is that you are very comfortable with all aspects of the service so we can earn your trust. We always call for authorization Before preforming any work as part of the transparency in our core values. When a client is not 100% comfortable with what is being recommended this is a great time to stop everything and discuss everything ahead of time. Since there are several things that can cause a dying battery, we have learned that a careful systematic approach that looks for any underlying problems that can cause a battery to fail or a battery to just become discharged is the correct way to care for the vehicle and help prevent future problems that can cause damage to other components and sometimes unnecessary expenses. If you feel that we did not properly do our job at any level, I would be fine with refunding you the difference of the $100.00 for the amount of the man hours spent by our team that were all part of the services for the Acadia that you feel we deserve. I went to Craig’s Car Care with a dying battery, expecting a free battery check to confirm my beliefs and then purchase a new one. 5 hours later I called to check on my vehicle and was told the total charges were almost $300 to replace it. The battery was $165 and I was charged an additional $100 for what they called an electrical test of my whole system. Makes you go hmmm! National labor guide (Mitchell ) calls for 0.6 of one hour (just over 30 minuets) for replacing a battery and 0.6 of one hour for testing the battery/alternator/starter/battery cables/ power drains (draws) This is the correct way to preform these task and protects the vehicle, the technician and the client. Our company's mission statement and vision is to properly service and repair our clients vehicles without cutting corners. Total labor time billed for your service was 0.5 for both testing and install. $100.00 an hour is a very reasonable labor rate. **************************************************************************************** Technician Notes: Vehicles battery originally shows RECHARGE & RETEST. After charging battery for one hour battery is testing BAD & REPLACE with 12.32V and 407CCA out of 660CCA. Recommend replace battery and retest electrical system. Alternator charging 14.82 Positive cable 0.03 Negative cable 0.04 No excessive draws found on system ************************************************************* Thank you for taking the time to contact us about this problem and I look forward to speaking with you to resolve this and earn your 5 star business in the future. I would also like to hear how we can word this type of service better for all our clients to avoid future miss understandings. Craig Zale

- Craig's Car Care
5

If you want great car service - go to Craig's Car Care in Lucas. All considered, not a long drive from East Plano, Allen, Fairview or McKinney. Took my adult daughter's car in. On first visit, performed a complete diagnostic of car; not to sell - but to advise. Knew her battery was 5 years old and that Texas heat aged it quickly. They confirmed what my daughter told me. Quick and affordable replacement. They also provided a very competitive and complete estimate for a front brake job. Went back 30 days later, and they honored the quote. By then they also had a Covid-19 Plan in place that provided a no-contact process and thoroughly wiped my car down. Also had an opportunity to speak with one of their service professionals. He spoke very highly of management and the caution they take on quality control and not taking short-steps on repairs. Very commendable!

5

The team was very quick to communicate on every occasion, and they gave a thorough review of their assessment. Pricing was fair and actually cheaper than they quoted. I’ll definitely return for future automotive needs.

5

Great service, that is why we always go there for vehicle work.

5

Thank you for taking good care of my van over the many years., I know I can trust you to be honest and perform the work well. I appreciate the ride home and then again when the work is done. You people are the best!!!

5

On 2 separate occasions this shop has saved me hundreds of dollars. They work hard to find economical and reliable solutions to mechanical problems. They also stand firmly behind their work. They recently replaced a leaky seal on my differential as warranty work for a job that was done almost a year ago. I turn to them for any significant mechanical issues with my vehicles. Mar 20 Update Unfortunately the problem re-occured. Fortunately, Craig's is a stand-up, honest shop. They have worked very hard troubleshooting and correcting the differential issue. It has been inconvenient to be without my truck but it is very gratifying to know they are dedicated to fixing the problem completely. I am very satisfied with the service and encourage anyone with automotive issues to "Go See Craig" :)

Good afternoon Ray, It was our pleasure to serve you. Keeping the F 150 on the road and reliable is our mission. Thanks again for the great review and we appreciate your business.

- Craig's Car Care
5

We brought our F-150 in with brake problems. Craig's Car Care quickly diagnosed the problem was improper brake pad installation by another repair shop including providing pictures that I will use to go and get a refund from the other repair shop. They had my vehicle back to me in one day and it drives much better. Thanks Craig's Car Care!

5

Having been using Craig's for years and can't say enough good about them. They always go the extra mile and great to work with. This last service I required, I had recently broke my foot and have been immobile. Matt made arrangements to have his guys pick up my car at home, get it serviced and then they returned it to my home. That is the type service you can expect from Craig's and the reason I have been a long term customer.

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