Needed a new alternator for my 6.0 Ford Super Duty. Had the part, and just needed CCC to do the install. I've done this before many times and with two people it shouldn't take more than 10 minutes on this particular vehicle, but this time I didn't have access to my tools. They quoted me $300 for the labor, so I said no thanks, went and bought the necessary tools at Harbor Freight (a $10 socket set), found a guy in the parking lot to give me a hand, and got the whole thing done (including tool purchase) in about 20 minutes. In fairness to CCC (the reason I gave the two stars instead of one) Ford's repair guide manual does suggest 2-2.5 hours for the job, which could justifiably bring $300 for labor. I believe the manual assumes the serpentine belt will be removed and replaced for the procedure, which, in my case, was not necessary. Any mechanic who knows anything about how to work on a Ford 6.0 PowerStroke knows how to lock out the belt tensioner and remove the alternator without the serpentine belt. Thus, I drew the conclusion that either the mechanic who quoted $300 either (a) had no idea what he was doing, or (b) was dishonestly trying to charge me $300 of labor for a job he knew would only take 10 minutes. Given that CCC has published multiple YouTube videos (under screen name "cazman408") where they demonstrate their knowledge of working on a Ford 6.0 PowerStroke, I suspect that the latter scenario is more likely the case. I'll do business somewhere else, but thanks.
Hi Jason, It looks like in the phone estimate system we have on file for you that you had just called in for a labor price and we never had the truck here for a technician to look at. The service advisor that helps with that does have a knowledge of automotive but is also not a technician, those guys are in the shop servicing and repairing the cars. Martin really did just what you asked him to do in that he looked up the time in the guide and quoted that price witch is what he should do. When a customer calls for an estimate we try very hard to cover the bases but we do want to error on the side of caution "Mr. customer it could cost this much if more things are found to be broken one the technician gets to look a it " by doing this we reduce the chances of giving that "cheep get you in the door price" that some other shops do . It is always better received if the cost for the repair is less than quoted and not more. This can be one of the biggest challenges we face since at first we do not know what is wrong until the technician can fully investigate what is broken, Had you brought it by to be looked at and then estimated we could have been in the area of about 1.5 hours. I know at face valve this also seems high but add in charging both batteries back up (this helps to protect the new alternator and get it off to good start) run the test to verify the truck needed the alternator in the first place( you would not want us to change a good part and I have lost count of how many times a customer told us to replace one part just to find a blown fuse was the real issue) than run a final test to verify the repair and it easily will take over an hour. Just like when you go to work and work an hour you expect to be paid for an hour. Our technicians also except to be paid for their time, just like anyone does. Please do not hesitate to call me with any further questions. We are humans just like anyone else, when we make a mistake please call me so I can work to resolve the issue and make things right for everyone. Thank you for bringing up this subject. Craig Zale Craig's Car Care
- Craig's Car Care