I brought my car in for an inspection, but their inspection machine was broken and were waiting on the new machine. The company they purchased a new one from was delayed several weeks in sending it. Matt offered to take my car to a different business to get it inspected, but I wanted to wait because Craig's Car Care is my one and only mechanic and I WILL NOT go anywhere else, so we continued to wait. In the meantime, I asked if they could do a vehicle health inspection just to make sure all was well, since it is an older Corolla. He found that it needed two new tires, so he called around and found the best price. I approved the tires and they put them on. Also, it had a belt that was making a lot of noise, completely on his own without mentioning it to me, Matt checked the warranty on it, and found that it was still under warranty, so he replaced that as well free of charge. After all of that, he emailed me to let me know everything was complete. When I came to pick it up, he explained that they did have to take it to another business to do the inspection, but they did it all for me! If that wasn't enough, Matt explained that Thad buffed out the car's headlights because they were cloudy, Robert spray painted the rims, and Markel fixed the front bumper because it was hanging down and broken (at no cost to me). I have been a loyal customer since 2013. What always makes Craig's Car Care stand out is how much attention they provide in getting all of my car needs met. They always take extra time in helping me understand what needs to be completed. It takes time to find a mechanic that is both knowledgeable and personable, as these days we all in general feel like we are just a number. I can assure you that you are not just a "number" to the staff at Craig's. You will be treated with respect and care in getting all of your questions answered and getting your vehicle in the utmost shape, in a very professional manner. Thank you to all the staff at Craig's for going above and beyond my expectations!
Good Morning Jayme, We are always happy to be of service and happy to be your go to source for service and repairs for your Toyota. We appreciate your business and also a huge THANK YOU you for the cookies and treats, the guys really loved them.:)
- Craig's Car Care